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How do I register?

All registration is 100% free. The data you enter will be adequately protected. To start the registration, you can go to the upper right part of our page and click on the button of the little person and then on the button to register to fill in the necessary fields.

I forgot my password, how do I recover it?

To reset your password you have to go to the upper right and click on the button of the little person and then click on the Reset your password section.


What are the payment methods?

Payment methods are by Paypal or with participating credit cards.

How do the shipments work?

All of our orders are shipped via USPS and DHL. Once your order is ready, it has a delivery guarantee of 5 business days.
As soon as we send your package, we will send you an email with the tracking code, where you can monitor the status of your shipment.

How can I check the status of my order?

1. You can check the status of your orders by logging into your account.
2. Click Track Order at the top right of the page. Make sure you have your order # and email ready.
3. Confirmations are emailed 30 minutes later when
* Your order was received or
* Your submission has been processed as long as the email address provided is valid.
4. If you did not receive a confirmation email, please check your spam box.
* Select as a trusted website in your spam filters.
* To prevent duplication of an order, please go to MY ACCOUNT to verify that your order has been completed before reordering.
5. Please allow 24 to 48 business hours to update the status of your order.

Can I request an electronic invoice?

Yes and / or No. Explain the electronic billing process.


Do the products have any guarantee?

All of our products come with a 2-week warranty.

All of our products come with a 2-week warranty.

You can send us your pieces by parcel, we carry out the service as the case may be and once it is ready we notify you to make the shipment, the shipping costs are borne by the customer.


How can I modify or cancel my order?

To modify or cancel your order, contact us at (Modification and / or Cancellation of Jagua Factory order as subject) and we will contact you.

How do I make an exchange or return?

To make changes you can send an email to and we will contact you

What is the time limit to make a change?

In the online store, the deadline for any return is 2 calendar days, from receipt of the purchase.


Is my information safe?

We assure you the absolute confidentiality and privacy of the personal data collected and therefore we adopt essential security measures to avoid alteration, loss, treatment or unauthorized access and thus guarantee its integrity and security.

Net Orders Checkout

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Subtotal $0.00

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